SymfonyCon Vienna 2024: The Role of Empathy in Technical Writing
November 4, 2024
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Published by
Eloïse Charrier
SymfonyCon Vienna 2024, our next annual international Symfony conference, will take place on:
- December 3 & 4: Two days of hands-on workshops to learn, practice, and enhance your skills in small groups.
- December 5 & 6: Three English-speaking tracks with over 35 outstanding speakers, an Unconference track, and a lively community evening.
🎤 New speaker announcement!
We are super happy to announce our next speaker: Kemi Elizabeth Ojogbede, Platform.sh will present "The Role of Empathy in Technical Writing":
"It’s easy to assume that our users are experts when writing documentation. But technical writing without diagrams, code examples, videos, screenshots and more can ostracise a large chunk of users who are simply searching for help when using your product. When writing technical documentation, empathy allows us to imagine ourselves as the reader: a junior developer who just started on the job, a sales manager who needs more information for a client deck, a member of the customer success team helping a client on a video call. When we’re able to understand that our docs form the foundation of knowledge for a wide range of users, we’re able to write in a manner that positively impacts all. We may be writing about logical concepts, but our approach can definitely benefit from a bit of heart. This talk will break down the vital role empathy plays in the process of writing technical documentation for users from all business backgrounds."
🔎 Discover the exciting talks and workshops at SymfonyCon Vienna 2024!
Dive into the first exciting talks, featuring top-notch expert speakers as Fabien Potencier, Viktor Pikaev, Andreas Braun, Michelle Sanver, Sebastian Bergmann, Ondřej Mirtes, Alexander M. Turek, David Buchmann, Marie Minasyan, Nils Adermann, Anne-Julia Seitz, Thibault Milan, Romain Ruaud, Stephan Hochdörfer, Juliette Reinders Folmer, Dave Liddament, Rob Allen, Tugdual Saunier, Simon André, Mathias Arlaud, Adrien Roches, Hubert Lenoir, Antoine Bluchet, Alexander Schranz, Allison Guilhem, Kévin Dunglas, Nicolas Grekas, Sebastian Plagemann, Stephan Hochdörfer, Raphaël Geffroy, Peter Dietrich, Céline Deis, Johannes Wachter, Matheo Daninos, Robin Chalas, Paul Dragoonis, Antonis Kalipetis, Guillaume Moigneu, Florent Huck, Augustin Delaporte, Celeste Van Der Watt, Greg Qualls, Thomas di Luccio, Nigel Kersten, Moritz Schuh, Sebastian Seggewiß, Haylee Millar and, Kemi Elizabeth Ojogbede.
Explore the great lineup of talks here.
Check out the exciting workshop topics on this page.
🫵 Participate in the Unconference track
The Unconference track is a participant-driven format where attendees shape the content and discussions in real-time. Have a topic you're passionate about? Claim your slot by emailing us at events@symfony.com and set the stage for an unforgettable experience.
Each unconference talk lasts 20 minutes with a screen and projector available on both days.
🧳 Plan your participation
Use the schedule to organize your visit.
Read our attendee guide for venue, accommodation, and transportation details.
Complete your Symfony Live profile to inform us of your dietary preferences, T-shirt size and talk preferences!
🎉 Plan to attend the community evening on Thursday, December 5
Join us for a "Night at the Museum" at one of Vienna's most iconic place: Naturhistorisches Museum Wien (20 minutes by public transport from the conference). From 7:30-10:30 pm. Drinks, music & access to parts of permanent exhibition included. Come dressed in your favorite costume!
💻 Save the date for the Symfony hackathon on Saturday, December 7
Everyone is welcome to join the hackday! Whether you're an experienced contributor or new to the community, your participation is highly valued as it brings a fresh perspective! More details are available here. Address: Stockwerk, Pater-Schwartz-Gasse 11A, 1150 Wien - Map
💡 Follow the "conferences" blog posts to stay updated!
We can't wait to meet you in person to learn and share the latest about Symfony. Join us and be part of the @symfony community! 🫶
Help the Symfony project!
As with any Open-Source project, contributing code or documentation is the most common way to help, but we also have a wide range of sponsoring opportunities.